The Trauma Of Government Websites

The EPFO was offline for several decades. A few years ago, they attempted to go online and digital. A brave move for the working population India had at the time. The internet generation of people glorified this move.

Today, EPFO has a website where users can look up their Provident Fund account balance and avail loans or other services. However, if a user needs to download member passbook, he has to navigate to a different website and follow a series of steps.

Many government run websites are unusable for internet-savvy users and too complex for remaining users. What does this lead to? Users take the traditional route and queue up at offices.