Many airlines don't allow travelers to select seats after check-in as they prefer auto-allocating seats in a random manner. Few airlines do allow travelers to select seats, but only few are accessible.
For any seatmap, legends are critical. How far is the seat from the toilet/galley, is this free or chargeable, is this blocked for someone else, is this available, is the seat near the wing or exit row are some questions that pop in the mind especially for frequent travelers.
Suppose, you have clarity and select the seat of your choice, what if you see an error like this:
I tried selecting a seat that was available as per the legend, yet I got this message. If the seat was not available, the legend should be different. If the seat is available, I should be allowed to choose. If it was a chargeable seat and the airline wanted me to buy it, they should have stated their intent.
Its design decisions like these that stop airlines from losing customer service points and potential revenue from a sellable seat.
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