More often than not, one needs to cancel hotel / Airbnb reservations due to changing plans. Websites or apps serving such customers make it hard to cancel reservations like call a toll-free number, write an email, wait for 3 days etc. Booking.com gives away free cancellations, which is a big hit. Having said that, what if the customer needs to re-schedule the dates, but not cancel entirely.
Airbnb offers a good option to change the reservation dates.
Offering flexibility during cancellations lead to increased revenues if only, customers' problems were kept in mind.
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