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Thursday, June 8, 2017

Movie Ticketing With Clear User Feedback


Booking movie tickets is a craze in countries like India where Cricket and Cinema are treated as Gods. BookMyShow is one such app. 

When a user starts booking movie tickets, the ticket status may change from time to time. Here is how BookMyShow does it.

When movie tickets are available in abundance, there is a green dot on the show time box. Tapping on it displays the Class Type, Availability, and the Price.
If movie tickets are filling fast and only few are left, an orange dot warns the user about it. Note that many mobile apps create a 'False Scarcity' situation by pushing most showtimes to the 'filling fast' bucket just to create scarcity and tempt users to book faster.

When the tickets are sold out, a red dot clearly tells the user that all tickets are gone and there is no use tapping on that showtime. 

Constant feedback to user on what is happening on the mobile app at that moment, hints the user that they are cared for, and their needs are taken care of.

What kind of feedback does your app offer?


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